To minimise waiting times, our surgeries operate an appointment only system. Appointments can be made every day from Monday to Friday and also on Saturday mornings. Please check our consulting times for each branch surgery as they do differ. If you wish to see a particular vet please check he/she is available at the time your appointment is made.
However busy we are we will always see urgent cases as soon as possible but you may have to wait so that we can squeeze you in.
We operate a 365 day, 24 hour emergency service.
Home visits are available at any time but please telephone early in the day where possible. House visits do take much longer than a consultation at the surgery, and are therefore more expensive. For a more thorough examination and often more speedy service, it is generally better to bring your pet into one of the surgeries where the necessary equipment and drugs are available. This is particularly true for road traffic accidents, when prompt attention can often be life saving.
We have car parking areas for clients at both surgeries.
Fees & Payment
The Practice aims to provide high quality health care. For this reason, the fees are structured to provide a realistic return enabling us to improve our facilities and standards. We are committed to further training for all our staff and the upgrading of our premises. The services we offer are, therefore, also constantly being reviewed and renewed.
All fees, diets and drug charges are subject to VAT. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.
An estimate of fees is always available on request, although variations in treatment required can make exact quotes very difficult - we do of course try to consult clients before undertaking any additional service. We do not run small animal accounts, and you will be expected to pay your bill on the day, or at the end of a course of treatment. This helps us to keep our charges as low as possible. However, we recognise that certain emergency procedures are unplanned and unexpected. If you are likely to have difficulty paying a fee, please discuss this with the receptionist before treatment.
You may settle your account using cash, all major credit/ debit cards or cheques (payable to Highcliff Veterinary Practice with a current bankers card).
Small animal clients: We do not offer account facilities and clients are asked to pay at the time of treatment in order to keep costs as low as possible. We reserve the right to take debit/credit card details in advance. Should an account not be settled within 14 days, then a reminder will be sent. If payment has not been received by 30 days then an additional accounting fee, currently £5.00, will be charged in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, interest will be charged after 45 days at 2% per annum above Barclays' base rate.
It is recommended that you insure your animals. With the rising cost of veterinary treatment a major accident or illness can be expensive and inevitably will come when you can least afford it. With veterinary insurance, you can have the very best treatment for your animals without having to worry about the cost. Our staff will be happy to discuss insurance policies with you but we cannot recommend a specific insurance company.
Everybody at Highcliff Veterinary Practice is committed to providing a caring professional service to a high standard. However, if you have a complaint about our service then please speak or write in the first instance to the Practice Manager who will endeavour to resolve the problem as quickly as possible.
Terms of Business
Our Terms of Business can be viewed here. Also, they are on display within each of our surgeries and are contained within our Practice Brochure.